Effective Communication in High-Stress Environments
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Included in: Growing Resilience
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1.0 Contact Hour
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Released May 2025
Growing Resilience | Self-Care for Nurses
Volume 1, Issue 5
Volume 1, Issue 5
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eLearning Module
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Competency Assessment
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Certificate of Completion Awarded
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Quick Comprehension Companion
Course Description
This learning activity examines communication challenges in high-stress healthcare environments and provides evidence-based strategies for nurses to improve their communication effectiveness. It explores the neurophysiological effects of stress on communication, introduces structured frameworks (SBAR, CUS, I-PASS, TeamSTEPPS), and presents practical techniques like metacommunication and the REPAIR model for managing communication breakdowns. The learning activity emphasizes the importance of communication as a clinical competency that directly impacts patient outcomes, team effectiveness, and nurse wellbeing, particularly in the post-COVID healthcare landscape. It integrates research findings with practical applications, offering nurses specific approaches to develop communication resilience throughout their careers.
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