Frequently asked questions

For nurse educators and administrators

Licensing and Pricing

Who can purchase a license?

Licenses are sold to facilities, not individuals. One annual license covers all nursing staff in a free-standing facility, so individual nurses can't purchase on their own. If you're a staff member, please share MyERS with your nurse educator, manager or administrator.

How much does it cost?

One flat annual rate per facility, with three bundles to choose from. The Learning System Bundle is $4,999 for the first year and $1,799 per year to renew. See all bundles and pricing.

Are there per-user fees?

No. One flat-rate license covers all nursing staff at your facility, with no per-user fees and nothing charged to nurses. That's true whether nurses use MyERS CompletE or complete our activities in your own learning platform through SCORM.

How many staff members can enroll?

There's no limit on how many staff can use MyERS CompletE. Enrollment grows with you:

• Up to 500 staff: your license starts with a block of up to 500 user accounts on one roster.
• More than 500: we add blocks of 500 user accounts as you need them. Each additional block is managed as its own roster. No additional charge for blocks!
• Unlimited staff on one roster: upgrade to MyERS CompletE PRO to keep everyone together in a single roster with unlimited enrollment. Learn more about MyERS CompletE PRO.

We have several facilities. How does pricing work?

Each free-standing facility needs its own license to use MyERS materials. Organizations purchasing six or more licenses to the same CE program save 30% with our corporate discount. Contact us to set up licenses across your health system.

How does the free trial work?

Try MyERS CompletE free for 30 days with the complete MyERS Learning System Bundle pre-loaded. You can explore every program, then choose the bundle that fits your team. The trial is open to nurse educators, administrators and other decision makers who can evaluate it for their facility. Staff can enroll once your facility purchases a license.

How does renewal work? Can we cancel?

Licenses renew each year at a reduced rate, and you'll receive renewal reminders as your expiration date approaches.

If you choose not to renew, your organization's MyERS CompletE account stays active for three months after your license ends. That gives staff time to download what's archived in their accounts: their earned certificates and copies of the corresponding learning activities with objectives. Nurses should keep both for five years.

How can MyERS offer flat-rate pricing?

MyERS was founded by a nurse educator who knows how tight education budgets are. As a privately owned small business, we answer to nurse educators, not shareholders. Long-standing client relationships and a lean operation let us keep pricing simple and within reach of a department budget.

Our platforms

What's included with a MyERS CompletE license?

• New accredited CE activities released on the first business day of each month
• Mobile-friendly online testing, with instant feedback and rationales on every answer
• Automatic certificates, archived in each nurse's account
• Tracking, reporting and analytics on staff progress
• Simple staff enrollment with your facility's Employer Code
• SCORM 1.2 files for every activity, to use in your own learning platform if you prefer

What's the difference between MyERS CompletE and MyERS Resource Center? 

MyERS CompletE is our current platform. MyERS Resource Center is our earlier platform, still used by some long-time clients. It offers PDF activities, competency assessments, answer keys and tracking records, and it's where administrators download SCORM files for their own learning platform. CompletE adds mobile online testing with instant feedback, interactive activities, enhanced reporting and simpler enrollment.

Do we need to install software?

No. MyERS CompletE is cloud-based and works in any web browser, on computers, tablets and phones.

SCORM and your learning platform

What is a SCORM file?

It's the standard format learning platforms use to share courses. Each one is a single .zip file that holds the learning activity, the competency assessment and the instructions your platform needs to track completions. Learn how SCORM delivery works.

Can we use MyERS CE modules in our own learning platform?

Yes. Every activity is available as a SCORM 1.2 file that loads into HealthStream, Workday Learning, Cornerstone and other SCORM-compliant platforms. Nurses learn and test with the login they already use, and completions appear alongside the rest of your training records. SCORM files are available for activities published since January 1, 2021.

Where do we get the SCORM files?

New activities are released on the first business day of each month. Log in to your MyERS Resource Center administrator account to download that month's .zip files.

Do we need to unzip the file first?

No. Upload the entire .zip file to your platform exactly as you received it. Your platform opens it automatically. If the file is unzipped first, the parts separate and the course won't upload.

Can we test a SCORM file before we buy?

Yes. Download our free sample activity, upload the .zip file to your platform and complete it yourself to see how it looks and tracks.

Contact hours and certificates

How many contact hours does each learning activity award?

One (1.0) contact hour per successfully completed competency assessment. Nurses earn it by passing the 10-question competency assessment, answering at least 9 questions correctly.

Who is eligible to earn contact hours?

Registered nurses, advanced practice registered nurses, licensed practical nurses and certified nursing assistants.

Do the contact hours count toward license renewal?

Yes. MyERS has been a Florida Board of Nursing approved provider (#50-4366) since 1995. State boards of nursing accept CE from providers approved by another state's board. Not every state requires CE for license renewal, but those that do accept MyERS contact hours, as they have for 30 years.

Do nurses pay anything for contact hours?

No. Contact hours are included in your facility's license, with no out-of-pocket cost to staff.

How do nurses get their certificates?

It depends on your learning platform. In MyERS CompletE, a certificate of completion is generated automatically and archived in the nurse's account for future reference. In your own LMS, the completion is recorded when a nurse passes the assessment. We'll provide a certificate template you can load into your platform, if it supports custom certificates, or use as a guide to create your own. Some platforms issue a digital badge instead. Either way, your LMS keeps a reliable record of completion alongside the rest of your nurses' training history.

Custom options

What is a custom MyERS learning platform?

A learning platform built for your nursing education department, with your organization's branding, user roles and reporting. It includes unlimited staff enrollment, a license to MyERS Learning System bundle, all CE programs, and My Course Builder tools for creating your own courses. See custom platform options.

How can a custom platform help our staff development?

It puts orientation, onboarding and ongoing education in one branded place. New hires get a consistent experience, educators track progress and compliance from one dashboard, and your own courses sit alongside our accredited CE.

For nursing staff

How do I create my MyERS CompletE account?

Select Sign up on the homepage or Create New Account on the staff login page. Enter your information, choose your login details and add your facility's Employer Code.

What is an Employer Code, and where do I get it?

It's a code that links your account to your facility's license. Your nurse educator or CE program administrator receives it when the license is activated. Ask them for it if you don't have it. An incorrect code will keep you from accessing CE activities.

I registered but haven't received my verification email.

It usually arrives within a few minutes. Check your spam or junk folder. If it still hasn't arrived, email hello@myerscomplete.com.

Can I use MyERS on my phone?

Yes. MyERS CompletE works on phones, tablets and computers, so you can complete activities whenever it fits your schedule.

Where do I find my certificates?

In MyERS CompletE, certificates are issued the moment you pass an assessment and archived to your user account. If your facility uses its own learning platform, check with your educator for where your completion records are kept.

Moving from MyERS Resource Center

Does it cost anything to upgrade?

No. Upgrading from MyERS Resource Center to MyERS CompletE is free, with no additional charge to your license. Contact us to get started.

Why upgrade to MyERS CompletE?

MyERS CompletE gives your nurses mobile online testing with instant feedback on every answer, interactive activities and certificates issued automatically. You get enhanced tracking and reporting and simpler staff enrollment. 

Will certificates from MyERS Resource Center transfer to MyERS CompletE?

No. The two platforms are separate. Certificates earned in MyERS Resource Center stay available there, and your Staff account remains active after you move to MyERS CompletE.

Do Staff accounts activated before December 31, 2023 on MyERS Resource Center still have online testing?

Yes. Resource Center accounts activated before December 31, 2023 keep access to the legacy online testing.

Still have questions?

We're happy to help. Email hello@myerscomplete.com and a MyERS client experience manager will get back to you.
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