Maintaining Harmony | Techniques for Handling Workplace Conflicts
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Included in: Personal Growth
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No CE Hours Awarded
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Released January 2024
Personal Growth | A Newsletter for All Staff
Volume 17, Issue 1
Volume 17, Issue 1
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eLearning Module
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Competency Assessment
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Certificate of Completion Awarded
Course Description
This learning activity provides healthcare professionals essential techniques for navigating disagreements with empathy and finding mutually acceptable compromise. It covers common catalysts like communication breakdowns, power struggles, and personality differences that spark conflict in clinics and hospitals. Readers learn specific tactics to repair relationships through active listening, identifying shared interests, mediation, and what to do when tensions boil over. Guidance is also given on leadership best practices that reinforce dignity, including escalation protocols. Fundamentally, it offers healthcare teams proactive conflict resolution skills to transform disputes into better patient care and stronger workplace cultures.
Approved CE Provider
since 1995
Provider #50-4366
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